Our Quality Commitment
Crystalyn Kae bags are built to last. Every piece is made in small batches in our Seattle and NYC workshops, where Crystalyn personally oversees production and restoration. Whether it’s your first or your forever bag, we’re here to support it through years of daily use.
Take Back Program
We're exploring the possiblity of helping you give your gently used Crystalyn Kae bag a new life and give you store credit for towards a new purchase.
Repairs
Read about our quality commitment and learn what to do should the unthinkable happen to your beloved bag.
Care & Use
Curious about how to care for your bag, and which fabrics you can throw in the machine to wash? Read our FAQ!
Crystalyn Kae Take-Back Program
We’re exploring a new way to keep Crystalyn Kae bags in use for as long as possible - where you can send in a Crystalyn Kae bag you’re no longer using (as long as it’s still in good condition).
In return, you’d receive store credit toward a future purchase.
- Your returned bag would be:cleaned, OR
- Downcycled thoughtfully, ensuring it stays out of the landfill
Want to stay updated?
Add your email below and you’ll be the first to know if (and when) the program launches — plus you may get a little thank-you perk for being part of the pilot group.
Have a burning question?
If you can't find the answer to your question about shipping prices, sold-out bags or returns on our customer service FAQ, please use the form to get in touch!
Repairs Address
11616 25th Ave S
Seattle WA 98168
Customer Service
(212) 390-1710
